Simple Alphabetical WFM Glossary

What is Workforce Management – Definition Workforce management (WFM) is a term that encompasses all of the processes that a contact center undertakes in order to have the right number of staff available at the right time. These WFM processes include each of the following: Forecasting contact volumes

What Is Workforce Management (WFM)?

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Call Centre Workforce Management (WFM) explained

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Call Centre Workforce Management (WFM) explained

Simple Alphabetical WFM Glossary